In a rapidly evolving landscape, how can Housing Associations leverage technology to optimise resource allocation, improve response times to calls, and significantly boost tenant satisfaction?
In this insightful webinar featuring L&Q’s Head of Operational Support Services, Kim Baker, Michelle Taylor, CX Consultant at Business Systems and Nick Brook, WFM Consultant and Project Manager at Calabrio, the panel discusses L&Q’s Workforce Management transformation journey.
Discover how the right partnership and Workforce Management solution revolutionised L&Q’s operations, driving significant improvements in employee engagement, customer experience, efficiency, and time savings. Explore how cutting-edge WFM technology, including AI-powered forecasting and automated scheduling, has seamlessly connected skilled agents with customers at the right time, as well as how intuitive self-scheduling features are providing agents with greater freedom and flexibility.
The panel also addresses some of the critical challenges facing Housing Associations today, such as regulatory reforms, rent caps, the ongoing housing crisis, and the introduction of Tenant Satisfaction Measures by regulatory bodies.
Watch now to discover how WFM technology and strategic partnerships can help offer solutions to these pressing issues and gain valuable insights and practical strategies for navigating the evolving landscape of Housing Association Contact Centre.
