Client Success Consultancy

Our Client Success Team are centred around understanding our client’s business challenges and ensuring that our solutions deliver business value

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Client Success Services That Help Businesses Transform

We recognise that many clients are frustrated with traditional technology vendors who are only interested in technology-led conversations and sales.

We also understand that as the market grows and evolves, so do our client needs and wants.

We adopt a customer-first approach, focusing on business outcomes, and how technology aligns to and enables the delivery of these outcomes and business value.

Customer-First-Methodology-Diagram-Landscape

How We Help

Our proprietary methodology is centred around understanding our client’s business challenges and ensuring that our solutions deliver business value. We understand that as the market grows and evolves, so do our client needs and wants.

A number of outputs are then developed with the client team to set the direction for change, these include:

  • The clients North Star
  • The clients Target Operating Model
  • The clients Target Technology Architecture
  • Transition & Transformation Planning

These outputs help us work with the client & define a clear CX Roadmap, delivered against the client’s priorities, budget & timescales.

"Having the infrastructure and platform in place really means we are not seeing the same peaks and troughs when managing customer demand, we can now be more consistent in our approach which has shown in our customer satisfaction forms."

James Cotter, UK Power Networks Workforce Management (WFM)

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Why Choose Business Systems?

  1. Members of our client success team have first-hand experience working for and with the contact centre, financial services, and public sector industry
  2. We differentiate ourselves by adopting a customer first approach rather than a vendor led approach
  3. We align our methodologies to design thinking and solving business challenges
  4. We count AO.com, UK Power Networks and Royal London among our customers
"Having the infrastructure and platform in place really means we are not seeing the same peaks and troughs when managing customer demand, we can now be more consistent in our approach which has shown in our customer satisfaction forms."

James Cotter, UK Power Networks Workforce Management (WFM)

View Case Study

Our Events

February: CX Transformation - Understanding Customer Intent

February: CX Transformation - Understanding Customer Intent

Our London event, hosted at the Shard, saw keynote presentations from a selection of our clients including Hastings Direct, as well as in-depth discussions around understanding customer intent.

April's Workshop: CX Transformation - New World, New Challenges

April's Workshop: CX Transformation - New World, New Challenges

Our Manchester discussion & workshop saw keynote presentations from a selection of our clients as well as in-depth discussions around Contact Centres and the CX challenges shaping 2022 and beyond.

July's Roundtable - Compliance Assurance on the Trading Floor

July's Roundtable - Compliance Assurance on the Trading Floor

Our London event, brought together more than 20 individual company compliance, IT and Surveillance heads to collectively share challenges, insights and regulations shaping trading floor compliance.

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