Analysing the human voice, can help unearth the root cause of experiences, concerns, problems, reduce costs, identify key behaviours, and better understand the client’s perspective.
Integrated Care 24 (IC24) are a great example of how this works in action. Using transformative digital tools and applications, IC24 helped elevate the patient’s voice through the use of Speech and Text Analytics.
Analytics technology has been available for organisations for a good number of years. However, many organisations have struggled to embed this technology into their culture and workflow processes.
IC24 facilitated the use of an Analytics solution, deriving actionable insights to improve patient care, enabling a better understanding of the patient experience.
Take a look at our latest infographic and explore the 4 inspirational use cases for Speech Analytics in contact centres.
