Is your contact centre struggling with high call volumes, customer churn, and increasing operational costs? It’s time for a digital contact centre.
In this webinar, Business Systems and Teneo.ai will explore the five critical signs that indicate your centre is ready to shift to an AI-powered, agentless model. As customer expectations evolve at an unprecedented pace, adopting AI-driven automation is no longer optional—it’s a necessity for contact centres looking to improve customer satisfaction, reduce churn, and scale efficiently.
This webinar will walk you through the practical steps required to recognise when your contact centre is primed for digital transformation. You’ll learn how to leverage AI and LLM orchestration to streamline processes, enhance scalability, and deliver a seamless customer experience, all while optimising costs and resources.
Learn about contact centre solutions that have proven results, including achieving over 95% automation across channels, reducing full-time equivalents by 30%, and deflecting 90% of calls.
Whether your organisation has already started automating or is considering a full overhaul of your contact centre strategy, this session provides a roadmap for making the transition successfully.
Why Attend:
- Reduce Customer Churn: Learn how AI can enhance the customer experience by offering 24/7 service and personalised interactions, ultimately reducing churn.
- Scalability: Discover how AI enables your contact centre to handle growing demand without requiring additional human agents, even during peak times.
- Cost Optimisation: See how transitioning to an agentless model reduces operational costs while boosting efficiency, including a 30% reduction in FTEs.
- LLM Orchestration: Understand how advanced AI models can seamlessly integrate with your existing infrastructure to deliver smarter, faster service without the need for major system overhauls.
- Empower Agents: Free up your agents to focus on high-value interactions while AI takes care of routine queries.
