10 Best Practices for Remote Agent Success

Agent remote working has enabled the work/life balance the contact centre industry has been talking about for years.

However, with these benefits, come challenges that need to be addressed to ensure long-term success.

For example, for organisations, having visibility into agent actions to ensure compliance is a must have.

Mirroring the teamwork and motivation agents previously received in the office is also necessary for employees to remain engaged.

Finally, providing real-time support and coaching for agents as they previously had from their in-person supervisors and coaches. All in order to drive performance and handle complex customer requests, is critical.

So download our guide to ensure long-term remote agent success, with the goal of creating a more agile customer service approach for the new realities of 2021 and beyond!