Speech analytics technology has been available for a number of years now and is widely promoted in the contact centre community dividends when implemented in the right way. Why then is there still a reluctance to invest?
An essential guide for organisations reviewing whether or not to invest in speech analytics.
Content Covers:
- What has stopped investment in speech analytics? – uncovering the ‘why?’
- Why is speech analytics now more viable? – what dynamics have changed?
- An expert guide on internal and external factors to consider when procuring analytics
Intended Audience:
- Customer services directors and managers
- Customer experience, quality and analytics professionals
- Contact centre directors and managers
- Senior management and procurement teams within contact centres
- Heads & managers of technology & telecomms
View further information on the Speech Analytics technology referenced in the white paper.
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