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Elevating CX in the Claims Process with Proactive Conversational AI

3 min read
Author Business Systems UK
Date Oct 23, 2023
Category Customer Experience

Insurance companies are facing more pressure than ever before, in particular when it comes to handling insurance claims. As competition increases and customer expectations rise, it is essential to stay ahead of the curve.

One way to do this is to improve the claims journey for customers. Currently, customers are not always updated about the status of their claim, and they may make choices that increase the cost of the claim. This can lead to a negative customer experience and damage the company’s brand reputation.

ContactEngine is a solution that can help insurance companies provide a better claims experience. It can be used to automate many of the steps in the claims process, such as onboarding, customer care, and loss prevention. ContactEngine can also help to resolve customer concerns and questions.

However, automation is not always the best solution. In some cases, only a human can provide the emotional support that customers need. ContactEngine understands this, and it is designed to seamlessly augment human-to-human conversations. ContactEngine can also identify the moments when it is necessary to escalate to a human agent.

ContactEngine is a powerful solution that can help insurance companies reach 95% of their customers immediately at the point of claim and engage with them on an ongoing basis. It can be the central point of contact for customers, helping them with any concerns and questions they might have in order to successfully resolve the claim.

Watch this short video to learn more about how ContactEngine can personalise and automate your customer’s claims journey.

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