About the Webinar
We all want to do more with less, benefiting from a more efficient and productive operating model. Unfortunately, there is no one magic formula or quick fix to achieve this.
However, with slight incremental changes, contact centres can formulate a powerful workforce engagement management strategy to reduce costs across the board.
So, join Business Systems and Calabrio in an interactive webinar as we share with you our top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to) to drive influential change in your operation.
Agenda:
Find out how to reduce costs through:
- Cost per call reduction
- Increased customer satisfaction
- Analysing customer interactions and turning it into usable insight
- Optimal scheduling including reducing overtime
- Forecasting and scheduling automation
- Efficient schedule adherence
- Accurate forecasts
- Productive agents
- Reduced turnover
