Whitepapers & Guides - BSL Group

Whitepapers & Guides

Download the latest industry inspired guides and white papers focused around Cloud Communication, Workforce Engagement Management and Monitoring & Compliance.

Managing Vulnerable Customers
Whitepaper 13/03/25 2 min read

Managing Vulnerable Customers in UK Contact Centres

Whitepaper 27/01/25 2 min read

Future-Proofing the Utilities Contact Centre for 2025 a...

Whitepaper 20/12/24 2 min read

Solving the Puzzle of Call Recording Complexities

Whitepaper 29/11/24 1 min read

Transforming Customer Service Automation With AI Agents

Whitepaper 23/08/24 1 min read

Evolving Non-Financial Risk Management Across The 3 Lin...

Whitepaper 14/05/24 1 min read

The Biggest Risk In Voice Surveillance Isn't Surveillan...

WFM Trends and Challenges
Whitepaper 28/03/24 1 min read

WFM Trends & Challenges in 2024

1lod 2024 surveillance benchmarking report & survey
Whitepaper 21/03/24 3 min read

1LoD 2024 Surveillance Benchmarking Survey & Report

Digital CX Trends in contact centres in 2024: a row of contact centre agents sit at there desks.
Whitepaper 08/12/23 3 min read

Key Digital Trends in the Contact Centre for 2024

Consumer Duty - Achieve Positive Outcomes Through Compliance
Whitepaper 15/08/23 1 min read

Consumer Duty - Achieve Positive Outcomes Through Compl...

How to Gain a Holistic View of Contact Centre Reporting
Whitepaper 08/08/23 1 min read

The Leader's Guide to CX - How to Gain a Holistic View ...

The Leader's Guide to CX - How to Manage self-service, Bots and AI Customer Service
Whitepaper 19/07/23 2 min read

The Leader's Guide to CX - How to Manage Self-Service, ...

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