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Whitepapers & Guides

Download the latest industry inspired guides and white papers focused around Cloud Communication, Workforce Engagement Management and Monitoring & Compliance.  

Contact Centre Technology
Whitepaper 15/02/21 5 min read

Workforce Management Performance Checklist 

Contact Centre Technology
Whitepaper 14/02/21 10 min read

Powering CX & Employee Engagement With Workforce Ma... 

Contact Centre Technology
Whitepaper 14/02/21 8 min read

Business Continuity & Disaster Recovery In The Cont... 

Workforce Management (WFM)
Whitepaper 14/02/21 15 min read

Are You Ready For The New Housing Customer? 

Mobile Call Recording
Whitepaper 14/02/21 5 min read

MiFID II & Mobile Call Recording Checklist 

Call Recording Technology
Whitepaper 14/02/21 5 min read

Call Recording Installation Checklist 

Workforce Optimisation Technology
Whitepaper 14/02/21 12 min read

Interview Recording White Paper 

Contact Centre Technology
Whitepaper 14/02/21 5 min read

An Instrumental Guide on Calibration 

Robotic Process Automation
Whitepaper 14/02/21 10 min read

Automation In Customer Service Report 2017 

Customer Service - Contact Centre
Whitepaper 14/02/21 22 min read

The Power of Emotion In Customer Service 

support for legacy call recorders
Whitepaper 11/02/21 5 min read

Extracting Calls from Old Call Recorders Checklist 

Managing End of Life Operating Systems
Whitepaper 01/02/21 10 min read

Managing End Of Life Operating Systems for your Voice Re... 

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