Sponsored by Business Systems, this is a must-read guide for any organisation who is looking to invest in a Speech Analytics solution. From being able to analyse the content produced across millions of interactions taking place every day in contact centres, to reaching a solid understanding as to why your customers are calling you, the level of actionable wisdom that analytics can unlock is exceptional.
Learn how you can leverage Speech Analytics to identify and fix broken business processes, make immense improvements to agent quality and training, improve the customer journey and demonstrate compliance with regulations.
Content Covers
- Realistic analysis into the numerous benefits of Speech and Multi-Channel Analytics
- Building a tangible business case for customer contact analytics
- A window into what the future holds for customer contact analytics
- Those tough questions you want answered about the reality of adopting Speech Analytics software
- What makes the difference between Speech Analytics success or failure?
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