Social customer service is complicated.
What may begin as a single tweet can escalate into a battle of voices.
For each customer query that requires a response, this complicated social thread must be understood, deconstructed and assigned to agents with clear intent.
Technology, with support from a fantastic customer service team, is the only way to achieve this.
Download Whitepaper
Please complete your details in the form below to get access to this white paper or report.
