Products - BSL Group
top corner of a laptop showing a graph

Products

We offer a range of pioneering products to suit the needs of businesses, contact centres, government and financial institutions.

Discover
"Business Systems has gone beyond the traditional role of managed service provider offering Capita best of breed innovative solutions, on-demand support, flexibility and stability ensuring that Capita’s needs and those of our clients are met efficiently with measurable results."

Andy McKenzie, Capita Managed Services

View Case Study
"One of the most important parts of our business - our frontline Customer Experience Representatives, are finding their work life balance enhanced by features such as the MyTime app and shift trade boards which is not to be underestimated."

Simon Thompson, Equiniti Workforce Management (WFM)

View Case Study
Put technology to work in your business
Helping businesses thrive for 30 years
Call Recording

Call Recording

A comprehensive range of Call Recording solutions which can be implemented on-premise or in the cloud, to ensure compliance, improve customer experience and improve employee performance.

Call Recording Management

Call Recording Management

Unique Call Recording Management solution which consolidate voice data into central portal from multiple systems and vendors.

Workforce Optimisation

Workforce Optimisation

Range of Workforce Optimisation solutions incorporating Cloud Contact Centre Platforms, Back-Office Workforce Optimisation, Workforce Management, Speech Analytics, Quality Monitoring and Robotic Process Automation.

Cloud Contact Centre Platform

Cloud Contact Centre Platform

Complete Cloud Contact Centre solutions that enable contact centres to deliver excellence in customer service, unifying Omnichannel Routing, Analytics, WFM, Automation and Artificial Intelligence as well as UCaaS and SD-WAN offerings.

Remote Working Solutions

Remote Working Solutions

Comprehensive range of remote working solutions enabling businesses to be secure, productive, and resilient from any location.

Interview Recording Equipment

Interview Recording Equipment

Reliable and secure Interview Recording equipment, incorporating digital video and audio recording.

Need Help?

Need Help?

Can't see what you need or want a chat to discuss your requirements? Get in touch and make your business thrive.

Solutions

Enhance your business

Our experienced team can offer support with monitoring and compliance, workforce engagement and cloud communications.

How can we help?