Vulnerable customers are at greater risk of harm due to financial, health or capability constraints. It is therefore vital that contact centres are able to identify these customers and tailor their services to provide additional support.
In this panel discussion, Business Systems is joined by our partner Calabrio to discuss how our client UK Power Networks is leading the field in supporting vulnerable customers in the contact centre.
Watch the on-demand session to learn about:
- Defining vulnerability and addressing the common challenges
- Strategies for training and supporting contact centre advisors
- Innovative solutions and best practices for contact centre operations to build trust, loyalty and effective communication.
