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Call Recording

Government and Healthcare Call Recording

Business Systems offers a reliable range of Government and Healthcare Call Recording solutions, designed to maintain call handling standards, improve customer service, and ensure fact verification.

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Government and Healthcare Call Recording Solutions That Work For You

At Business Systems, we partner with many of the leading Call Recording solution providers, as well as developing our own software, to help Government and Healthcare organisations (including local authorities, NHS Trusts, & Housing Associations) comply with regulations.  

With a strong heritage in these sectors, our Government and Healthcare Call Recording solutions are deployed across many organisations, helping customers meet compliance demands to capt, store and retrieve sensitive data, improving the customer experience and reducing costs.  

As industry leading technology experts within the Government sector, we are also listed as suppliers on Lot 13 of the Network Services 2 Framework and G-Cloud 12. We have also been appointed as suppliers on the Automation Marketplace and SPARK DPS Dynamic Purchasing Systems.

Microsoft Teams Recording

A secure solution to manage, replay or archive Microsoft Teams calls for compliance.

NICE Engage Recording

A scalable, robust, and secure compliance recording platform to manage interaction data from multiple channels and sources in one single place.

NICE Inform

Suite of modular applications that records, captures and performs Quality Assurance (QA) evaluations on all multimedia interactions between the public, emergency centres and first responders

Red Box Quantify Call Recording

A comprehensive application suite designed to maximise the value of captured voice data.

NICE inContact CXone

Cloud Based Contact Centre Technology encompassing contact centre call and screen recording for audio and digital channels to satisfy contact centre compliance and quality needs.

Skype for Business Recording

Robust recording technology with the ability to ensure all communication channels meet compliance adherence.

OPEX Enterprise

Powerful Cloud Communications Management solution that intercepts calls in the cloud and routes them to an agents mobile or landline, ensuring the call is being recorded.

Verint Intelligent Call Recording

A single, pre-packaged solution that captures, indexes, archives and retrieves voice, video and text interactions across multiple channels.

Calabrio ONE

A comprehensive fully integrated Contact Centre Workforce Optimisation suite, encompassing Call Recording, available in the cloud, on-premises or in a hybrid environment.

Wordwatch

A powerful voice data solution, consolidating legacy and live recording data, helping to manage retention periods, safely archive communications and bulk extract voice data to support legal and investigative work.

TeleWare Mobile Call Recording

Mobile Call Recording technology that can be rapidly deployed in days to ensure compliance.

TeleWare Re:Call App

Mobile Call Recording technology that enables employees to use their personal mobile phone to make and receive business calls and SMS.
Call Recording
"Business Systems approach from start to finish was seamless; they did everything they said they were going to do and were there with us every step of the way. It was also Business Systems reputation in the industry that stood out to us, being well known and respected."

Neil Nasser, Hexagon Housing Call Recording

View Case Study

Why Choose Business Systems?

Because we are one of the industry-leading Government and Healthcare Call Recording solution providers. Through experience and innovation, we have specialised in Call Recording for over 30 years.  

  1. Over 30 years’ of specialisation in Call Recording, representing leading manufacturers such as Red Box, NICE and Verint 
  2. Network Services 2 supplier (Lot 13) 
  3. G-Cloud 12 supplier 
  4. Appointed suppliers on SPARK DPS and Automation Marketplace 
  5. Securely hosted call recording platforms that all conform to ISO27001:2013  
  6. Average response time of 24 minutes
"Business Systems approach from start to finish was seamless; they did everything they said they were going to do and were there with us every step of the way. It was also Business Systems reputation in the industry that stood out to us, being well known and respected."

Neil Nasser, Hexagon Housing Call Recording

View Case Study

Government and Healthcare Call Recording Insights

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