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Whitepapers & Guides

Download the latest industry inspired guides and white papers focused around Cloud Communication, Workforce Engagement Management and Monitoring & Compliance.  

CX event - Manchester - April 2022
Whitepaper 10/11/22 7 min read

8 Emerging CX Challenges for 2023 

Big Ben
Whitepaper 25/01/22 8 min read

Top 3 Compliance Challenges Facing Banks in 2022 

Health of the contact centre in 2021
Whitepaper 11/11/21 12 min read

Health of the Contact Centre 2021 

Millennials in the Contact Centre Workforce
Whitepaper 06/10/21 12 min read

Millennials in the Contact Centre Workforce 

Workforce Optimisation Technology
Whitepaper 24/09/21 15 min read

The Connected Customer Experience 

WFM Vendor
Whitepaper 24/09/21 12 min read

Five Steps to Master Digital Customer Engagement 

Remote Working
Whitepaper 24/09/21 12 min read

Contact Centre Buyer’s Guide 2021 

SD-WAN
Whitepaper 08/09/21 10 min read

Contact Centre AI – Explained 

chat bot infographic
Whitepaper 08/09/21 15 min read

A Starter’s Guide to Chatbots 

Contact Centre Technology
Whitepaper 02/08/21 10 min read

12 Signs You Are Ready To Upgrade To A Cloud Contact Cen... 

support for legacy call recorders
Whitepaper 21/07/21 10 min read

Why it’s vital to maintain data integrity for complian... 

portrait of three people conducting a meeting
Whitepaper 19/07/21 25 min read

The Inner Circle Guide to Omnichannel 

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