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what makes a good employee engagement strategy

Improving Employee Engagement at Zen Internet

Author Business Systems UK
Category Workforce Management

What are good ways to increase employee engagement?

Creating a ‘people-first philosophy’ is now key to an organisations success.

Our journey with Zen Internet, who were voted the Sunday Times’ Top 100 Companies to work for, has highlighted how important it is to become an employee focused organisation. 

With the ‘Great Resignation’ now sweeping the contact centre workforce, leaders need to take charge with innovative and fresh ways to increase employee engagement. 

In addition to the ‘Great Resignation’, the contact centre world is constantly changing. And at an extremely rapid speed. With the emergence of new communication technology, agent roles have become much more complex. This has resulted in higher stress levels within the organisation. 

To address these issues, our resident Workforce Optimisation (WFO) consultants have given a 30 minute talk on how organisations can improve agent and customer experience. 

We know videos can drag on, and 30 minutes can be a big chunk of time in the day!

So we’ve created a video contents table, with the right time allocated:

Video Contents Table

Time Frame (minutes)Section
00:00 – 03:00Intro
03:00- 07:15Agent well-being challenges 
12:50 – 24:00– Ways to increase employee engagement (Zen Internet examples)
– Benefits the Calabrio WFM platform has brought to employee engagement   
24:05 – 24:30 Key takeaways 
24:30 -29:30Q&A session