OPEX Enterprise
A Cloud Communications Management Solution that allows organisations to route customer communications to agents regardless of device and location, by intercepting and recording a call in the cloud and routing it to an agent’s mobile/landline.
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Business Systems is a top tier provider of OPEX Enterprise, a flexible Cloud Communications solution.
With one of the largest teams of Workforce Optimisation consultants, and with our Cloud Communications solutions deployed across some of the largest contact centres including KPMG and Reed in Partnership, you’ll benefit from our flexible ecosystem of cloud communications offerings, designed to reduce costs, support remote working and business continuity.
Why Businesses Use OPEX Enterprise
- Reliable Monitoring – Ability to monitor systems across entire platforms, servers, and network devices, ensuring if an issue occurs it is spotted and resolved quickly.
- Disaster Recovery – Ability for infrastructure to seamlessly fail over to a backup data centre in the event of a single device, multiple devices, or site issue.
- Flexibility– Fully tested and supported with both Microsoft Skype for Business & Microsoft Teams for added user flexibility.
- Compatibility – Platform is fully compatible with Google Chrome, Firefox, and IE.
- Eliminate Software – Platform is 100% web based with no software needed to install onto a desktop saving time and resources.
Key Features
With OPEX Enterprise, you’ll be able to route customer communications to agents’ devices and maintain real-time visibility of all communication activity across employees, departments, teams and locations.
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Team Leader Functionality
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Listen to live calls or assist call handlers during live calls.
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Intelligent Call Routing
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Intercept and record a call in the cloud and efficiently route it to an agents mobile or landline, regardless of device and location.
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Advanced Reporting Capability
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Schedule reports to be sent at certain times of the day to multiple email recipients and build custom reports.
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Customisable Dashboards & Wallboards
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Create real-time individual team dashboard views.
Related Products
OPEX Enterprise is just one of the many Call Recording solutions we offer at Business Systems. Here are some of the other popular products in our range.
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