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Support for Discontinued Products

Business Systems provides support on a range of discontinued call recorders and may even be able to provide spare parts for some.

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Discontinued Call Recorders

As manufacturers release new products into the market, older versions become discontinued and withdrawn, with spare parts and support also being phased out accordingly.

Business Systems will continue to provide support on these products and may even be able to provide spare parts for some. For more information, please contact us and we will be able to advise you.

CyberTech

Business Systems can provide full service, support and maintenance for CyberTech call recording systems.

Mirra II

Reliable compact call recording solution offers 4-32 channels of recording with 2400 hours on-line storage, records tele

Mirra IV

All-in-one compact call recording solution offers 4-48 channels of recording with 50,000 hours of standard on-line stora

NICECall Focus I

Manufacturer support ceased as of 1st Jan 2006. If you are using this version you should budget for a replacement.

NICECall Focus II

Highly reliable compact recording solution offering 4-32 channels of high quality recording with 25,000 hours of online

NICECall Focus III

Larger capacity compact recording solution offering up to 48 channels of high quality recording with 50,000 hours of onl

NICELog v7,8.8,9.0

Ideal for high-capacity or high-risk applications, NiceLog offers unlimited channel capacity, with up to 224 channels pe

NICELog V8.9

Ideal for high-capacity or high-risk applications, NiceLog offers unlimited channel capacity, with up to 224 channels pe

NICE Perform

The next generation of business transaction recording offering advanced analytics linking recordings to other relevant d

NICE Perform eXpress

NICE Perform eXpress offers small to medium sized businesses an affordable enterprise-grade call recording solution.

NICE Perform Compliance

NICE Perform Compliance Suite is a regulatory compliance and liability management solution with integrated call recordin

NICE Recording eXpress

NICE Recording eXpress is a cost effective call recording solution which allows Small and Medium sized Businesses (SMB),

NICE Universe

For organisations looking to monitor more than 100 staff, designed for use with the NICE Systems recording range.

NICE Interaction Management (NIM)

NIM delivers multichannel recording for 200+ channels and manages telephone, chat and email interactions in the form of voice, screen and text activity.

NICE Interaction Management for SMBs

Based on the NICE Interactions Management (NIM) architecture, NIM SMB provides reliable, call recording and quality monitoring features.

NICE Real-Time Authentication

NICE Real-Time Authentication uses voice biometrics to authenticate and confirm that customers are who they say they are when calling the contact centre.

NICE Performance Management

NICE Performance Management (NPM) is the perfect solution for monitoring, understanding and moving employees towards greater effectiveness.

Verint AudioLog

A flexible, modular, mid-range call recording solution, recording between 4 and 180 channels per server. Verint® Audiolog™ can record voice, screen, radio and VoIP.

Wordnet Series I

Product Status and Options: The Wordnet Series 1 is obsolete.

Wordnet Series II

Product Status and Options: The Wordnet Series 2 is obsolete; manufacturer support withdrawn April 2006.

Wordnet Series III

Discontinued from the NICE product range.

Verint Impact 360 Call Recording

Call Recording system capable of recording thousands of agents across single and multisite.

smartnumbers Mobile Call Recording

Smartnumbers is a simple and scalable solution to record and monitor business calls and texts for compliance and dispute resolution.

OPEX Hosting Call Recording

OPEX is a resilient, cost-effective cloud solution for contact centres and businesses of all sizes encompassing hosted call recording and reporting.

Voice Recording Assurance

Automated systems monitoring technology for proactive monitoring of Telephony, Turret and Call Recording solutions.

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Can’t see what you need or want a chat to discuss your requirements? Get in touch and make your business thrive.

Discontinued Workforce Engagement Management Products

As Business Systems evolves their Workforce Engagement Management solutions portfolio, some products are discontinued from the range with alternative products being offered. Please contact us and we will be able to advise you.

NICE Performance Management

NICE Performance Management (NPM) is the perfect solution for monitoring, understanding and moving employees towards greater effectiveness.

NICE Real-Time Guidance Optimisation

NICE Real-Time Process Optimisation helps guide agents through the complexities of live calls, automates the retrieval and updating of customer data. See how we can support

NICE Back-Office WFM

Powerful WFM software including Workforce Management, Performance Management, Process Management and Quality Management solutions.

Feedback analysis and reporting

Powerful feedback analysis and reporting platform using text analytics to transform customer feedback into actionable insight.

Verint Impact 360 Workforce Management

Plan, forecast, and optimally schedule employees to match workload across your customer-serving departments with Verint Impact 360 Workforce Management.

NICE IEX Workforce Management

We sell, install and consult on NICE WFM technology, helping contact centres reduce staffing costs and empower agents to meet service levels.

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Why Choose Business Systems?

Business Systems offers an independent and impartial approach to delivering Call Recording solutions. We partner with leading technology manufacturers such as NICE, Red Box, Calabrio and Verint.

Largest and most experienced team of Call Recording engineers in the UK
24-hour service facility with a 365-day support capability
Ability to deliver Call Recording solutions globally with global support
Independent approach allows us to recommend the best fit Call Recording solution for customers requirements
Over 30 years worth of experience in implementing and supporting Call Recording products
Partnerships with leading Call Recording manufacturers including NICE, Red Box and Verint